Shipping policy
KROMA GLOW™ Shipping Policy
We want your KROMA GLOW™ order to arrive safely, securely, and as smoothly as possible.
Orders are processed during normal business days. Processing times may vary during high-volume periods, promotional events, holidays, or product launches. Shipping estimates shown at checkout begin after your order has been processed and handed to the carrier.
Shipping rates and available delivery options are calculated at checkout based on your order, destination, and any active promotional offers.
When complimentary shipping is offered, it applies only to qualifying orders that meet the stated promotional requirements at the time of purchase. Promotional shipping offers may be modified or discontinued at any time unless otherwise stated.
Once your order ships, tracking information will be sent to the email or contact information provided at checkout. Carrier delivery dates are estimates and may occasionally be affected by weather, carrier delays, address issues, or other circumstances outside of our control.
Please make sure your shipping address is complete and accurate before submitting your order. KROMA GLOW™ is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
If your package is marked delivered but you cannot locate it, please first check around your property, with household members, neighbors, and the shipping carrier. If you still need assistance, contact us and we will help review the situation.
Damaged or Broken Orders
If your KROMA GLOW™ product arrives broken, leaking, or materially damaged, contact us as soon as possible with your order information and photos of the damaged product and packaging.
If a return is required, the damaged product must be sent back to us. Once the returned product is received, we will either issue a refund or ship a replacement within 5–7 business days, depending on the resolution selected.
Please do not discard a damaged item until our team confirms whether a return is required.
Returns and Money-Back Guarantee
KROMA GLOW™ offers a 30-day money-back guarantee, beginning from the date your order is delivered.
Please review our Refund Policy for complete eligibility, return, and refund requirements.
Order Changes and Cancellations
We begin processing orders quickly. If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once fulfillment has started.
Contact Us
For shipping questions, damaged orders, or delivery concerns, contact:
KROMA GLOW™
9711 David Taylor Drive
Charlotte, NC 28262
United States
sales@kromaglow.com
We recommend contacting us with your order number so we can assist you faster.